Tips Tag

With many companies furloughing marketing teams and creative staff recently, or - let's face it - just having more to think about than the next social media post, we’ve noticed a lot of company feeds going dormant over the last couple of months.  If you’ve been either unable to manage your social media recently or have been concerned about saying the wrong thing, it’s never too late to get started (or re-started!).  For all of us, community has become even more important. We’re all going through this unusual experience, albeit in different ways. People still want to feel connected to their communities - whether family, geography, work/education or interest-based - and social media is certainly one way to achieve this. Think about what’s important to your audience (or community). As with any topical social media content, what you post should be in line with your company’s values and relevant to your business too. It’s imperative that whatever you say does need to be of interest to your audience. We know things are probably tough for your business at the moment but your audience doesn’t need to know that. Think about how you can provide a useful service to your customers rather than go in for the sell. This may not literally be a service you provide but something that gives your customers a happy feeling.  Try to focus on positive (but not smug) news. If you’ve been able to work with someone to help another person or set of people out, that’s great. Let people know. Now is a time to celebrate good news but also be mindful that there are lots of not-great things happening too. You don’t want to be rubbing people’s noses in it. Remain human and approachable. We’re talking social media here, folks. Don’t copy and paste your corporate statement. Imagine you’re delivering this information face-to-face; how would you say it to someone who was sat in front of you?  Be clear. Ensure you use easy-to-understand language and are clear in your meaning (ok:  this one applies all the time!). Do think about what you’re posting. Take a few minutes to go through any messages that may have been scheduled earlier this year to make sure they’re still appropriate. With changes to what we’re allowed to do happening on a weekly basis, you’ll need to keep an ongoing eye on your planned content. Avoid giving your opinion. Whether on the latest government advice, statistics or on how others have behaved (except when it’s something clearly good. See above point about good news!). Opinions can be polarising. Sometimes this is good (for example if you’re looking for feedback on a new product or service), but you don’t want to risk offending or alienating people. We’re trying to build relationships and a positive brand experience here, not irritate and anger people! Online presence for many businesses has been moved up a level during the Covid-19 crisis. While you may not have the time or budget to be proactively marketing your business at the moment, it is essential that you do use your online channels to interact with your customers. That means keeping on top of all messages, posts or tweets, and answering questions and enquiries quickly and fully. Whatever your ability to manage your social media right now, do make sure you have made it clear what is happening with your business. Are you still operating? If so, what sort of service can people expect? Leave it at that, and update as and when the situation changes.   If you feel like you’re missing a trick on social media, and want a dynamic online presence for your business, talk to us. We have a variety of flexible ways we can manage social media for you, depending on your aims, audiences and budget.  We can even train your in-house team too. If you'd like to receive our newsletter, click here to sign up. It's full of useful information like this blog post and if it's not your cup of tea you can unsubscribe at any time. ...

Do you really have time for all those networking meetings? Or could you be winning business some other way instead? Well, yes, you could be using many different techniques such as retargeting where those who leave your website are retargetted through Google Ads appearing on other sites they browse (we run just such campaigns for clients). However, as an agency, we would always advocate promoting your strengths through a variety of targeted media - as a complement to the personal touch. No matter how virtual life gets, people will still always buy people - which is why we now see lots of chat boxes from 'real people' on things like holiday and insurance sites. So, in business, making time for face to face networking is still vitally important. We do a lot of networking in our local area and have attended all sorts of groups and meetings at various times of day. We often joke that we could become the size of a house and have no time to do any work if we attended all the meetings to which we were invited, so how do you pick the right ones and then make them work for you? Here's our top tips: Prioritise meetings according to your current business goals. Who are you aiming at when finding new business? What geographical area are you looking at? (and does it matter in these days?) If the meeting does not fit within your new business goals then don't waste your time attending. Who is going to be there? Don't know? Ask the organiser! Find out if the other people attending are worth 2 hours of your working day (plus travel time etc). We often find that lunches take the longest working chunk out of the day, so we tend to go for breakfasts and evenings. Everyone is different however and sometimes the attendee list really does make it worth attending whatever the time of day. You will fit into some groups better than others. Some groups (a bit like the ones on LinkedIn) will be a better fit for you. We have walked into some networking groups and almost seen the tumbleweed blow across the floor as we introduced ourselves. Whereas others we've been made very welcome at. Don't be disheartened if you don't get a great feel from one group - there are lots of different types to try and you will find one that suits you. Manage your expectations. As with all marketing, you will not achieve much from just one try. Networking is about building relationships with people, which happens over time. Maintaining relationships takes effort - so we return to your new business goals - is this meeting really worth it? Make your elevator pitch relevant. If there is just one person in that room with whom you'd love to do business, aim your pitch at their needs. Make it short - many groups do a 60 seconds round but some only allow 10 second introductions - so have a couple up your sleeve ready to go and practice them. Don't forget to practice them. Oh, and did I say about practising them? Take stuff with you. This might be an obvious statement, but you would not believe how many people we've met when networking who have run out of business cards! If you have any merchandising or other marketing collateral, then check with the organiser to see if it's OK to bring along and if so you can leave it out for people to take too. Everyone still loves a freebie and if it's got your company name on it then so much the better - but do check with the organiser first. Relax and enjoy it. This might be hard to do if you've had to get up at stupid o'clock in the morning or if you're worrying about a deadline when you know you might be out of the office for 3 hours. Don't go if the work is more important, there will always be next time. When you're out there 'being your business' you have to be on top of your game. You can't do that if you're stressed. You have nothing to lose when attending networking meetings, so just go and enjoy it.   There are many helpful, friendly and positive business groups out there you can join. One of the best places to start is with your local Chamber of Commerce. If, like us, you're based in Worthing and Adur you can find the Chamber here and if not, you can find a list of where different branches are here.  We are also members of the FSB and other local independent networking groups too - each organisation offers different benefits but we would say that all of them have been positive for us so far. We hope these few points are helpful, and maybe we'll see you out networking soon! In the meantime, sign up for our newsletter so we can keep you updated with more useful advice like this.  ...